"Organizations drift when accountability is diluted across roles.
Many failures arrive wearing the costume of professionalism. In an on-call escalation with partial signal, the argument sounds responsible right up until the system breaks. The story is what makes the risk hard to see.
In an on-call escalation with partial signal, everyone will focus on intent. The system only feels behavior. You see it in lessons that feel satisfying and fail again the next quarter. Clarity is not certainty; it is a small commitment the team can execute without reopening the decision at every update.
Eliot Jaques is a reminder to audit the argument, not the intention. Make the boundary explicit: the next action, the non-action, and the condition that forces a revisit. Stop while it is still simple.