Hard Problems
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Organizations resist decisions that expose hidden dependencies.

Herbert A. SimonAdministrative Behavior, 1947

The most expensive failures are quiet ones: a series of decisions that were defensible in the moment and disastrous in combination. In a metric proposal that will change incentives, nobody wakes up wanting the incident; they wake up wanting the shortcut.

In a metric proposal that will change incentives, everyone will focus on intent. The system only feels behavior. You see it in a shortcut that becomes the new operating mode. If the exception path is informal, it becomes politics; write the signal that makes an exception legitimate and who can approve it.

Herbert A. Simon is a reminder to audit the argument, not the intention. Name the assumption and the observable signal that would invalidate it. Make the decision legible to the next person who inherits it.

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