"Organizations conserve ambiguity to preserve flexibility.
The quote is short, but the word organizations carries the weight. In a simplification that makes one dashboard look better, it tells you where reality will push back, even when the plan looks clean.
In a simplification that makes one dashboard look better, people argue about preferences when the real issue is structure. You see it in incident updates where leadership asks for certainty you cannot honestly give, where the system teaches everyone the wrong behavior. Define the decision rights before the crisis, or the crisis will define them for you.
James G. March is a reminder to keep it concrete. Write what you are not doing and the edge you will defend, so scope cannot expand quietly. Keep it short enough to remember under stress.