Without a theory, experience has no meaning.
— W. Edwards Deming
Past practices for engineering leaders.
Without a theory, experience has no meaning.
— W. Edwards Deming
Systems drift when long-term consequences remain abstract.
— Albert O. Hirschman
Control reduces variance at the expense of adaptability.
— W. Edwards Deming
Control reduces variation but also reduces information.
— W. Edwards Deming
What looks like a violation is often the only way the work gets done.
— Sidney Dekker
A system is never the sum of its parts; it is the product of their interactions.
— Russell L. Ackoff
Every increase in efficiency increases vulnerability.
— Dietrich Dörner
Every act of measurement disturbs the system being measured.
— Donella H. Meadows
A complex system that works is invariably found to have evolved from a simple system that worked.
— John Gall
Organizations optimize what can be audited, not what matters.
— Jerry Z. Muller
Failures are rarely caused by isolated errors but by the unexpected interaction of multiple factors.
— James Reason
Design is the art of arranging constraints.
— Charles Eames
The most dangerous failures are those that appear rational at the time.
— Barry Turner